Customer Service Representative
Gallaway Safety & Supply Gallaway Safety & Supply Eighty Four, PA Eighty Four, PA Full-time Full-time $17 an hour $17 an hour 1 day ago 1 day ago 1 day ago Gallaway Safety & Supply Job Description Job title Customer Service Representative Classification Full Time Non-Exempt Reports to Lead Customer Service Representative Department Sales Supervises N/A Are you ready to join an exciting, growth-oriented team with a strong commitment to our customers?AboutGallaway Safety & Supply is a leading distributor of Safety Equipment, Janitorial, Industrial and Packaging supplies to businesses throughout the U.
S.
We provide a unique, consultative approach to solving business needs and deliver exceptional value through response, innovation, and customer service.
Position A Customer Service Representative (CSR) is responsible for responding to order requests from new and established customers.
The CSR role is an important, customer facing role and responsible for protecting and building Gallaway's reputation through positive customer experiences.
Accurate data entry impacts success, and attention to detail and professional interpersonal skills are critical in this position.
A successful candidate will proactively educate him/herself on Gallaway product offerings to maximize the experience for each customer.
Accountable for:
Strong contribution to building the Gallaway reputation through positive customer experience Quality and readiness of Quote and Sales Order information Responsibilities Process inquiries and orders from customers, while providing commercial and technical support Provide complete and timely documentation on each order for customers and Gallaway internal use Compare customer sales order requests to established customer records; alert customer or other departments as appropriate to deviations Manage customer expectations on product, delivery, and price.
Regularly review backorder reports; alert Purchasing of backorder issues and partner with them to develop solutions and manage customer expectations Handle and route incoming calls and generic emails as appropriate Process returns per established protocols Intake and document customer issues and proactively resolve through established protocols or by other means, as approved by supervisor.
Requirements Outstanding interpersonal and communication skills Ability to appropriately handle sensitive financial information (e.
g.
credit card payments) Commitment to continuous learning Excellent organizational skills Ability to perform in a dynamic environment Personal qualities of integrity, credibility, and dedication Knowledge of NetSuite, MS Office Suite, and Google apps is a plus Working Conditions:
Primarily in an office environment.
Expected Hours of Work:
This is a full-time position, and hours of work and days are Monday - Friday 8AM - 4:
30PM.
Job Type:
Full-time Pay:
$17.
00 per hour
Benefits:
Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday No weekends Work setting:
In-person Work Location:
In person Job title.
Estimated Salary: $20 to $28 per hour based on qualifications.
S.
We provide a unique, consultative approach to solving business needs and deliver exceptional value through response, innovation, and customer service.
Position A Customer Service Representative (CSR) is responsible for responding to order requests from new and established customers.
The CSR role is an important, customer facing role and responsible for protecting and building Gallaway's reputation through positive customer experiences.
Accurate data entry impacts success, and attention to detail and professional interpersonal skills are critical in this position.
A successful candidate will proactively educate him/herself on Gallaway product offerings to maximize the experience for each customer.
Accountable for:
Strong contribution to building the Gallaway reputation through positive customer experience Quality and readiness of Quote and Sales Order information Responsibilities Process inquiries and orders from customers, while providing commercial and technical support Provide complete and timely documentation on each order for customers and Gallaway internal use Compare customer sales order requests to established customer records; alert customer or other departments as appropriate to deviations Manage customer expectations on product, delivery, and price.
Regularly review backorder reports; alert Purchasing of backorder issues and partner with them to develop solutions and manage customer expectations Handle and route incoming calls and generic emails as appropriate Process returns per established protocols Intake and document customer issues and proactively resolve through established protocols or by other means, as approved by supervisor.
Requirements Outstanding interpersonal and communication skills Ability to appropriately handle sensitive financial information (e.
g.
credit card payments) Commitment to continuous learning Excellent organizational skills Ability to perform in a dynamic environment Personal qualities of integrity, credibility, and dedication Knowledge of NetSuite, MS Office Suite, and Google apps is a plus Working Conditions:
Primarily in an office environment.
Expected Hours of Work:
This is a full-time position, and hours of work and days are Monday - Friday 8AM - 4:
30PM.
Job Type:
Full-time Pay:
$17.
00 per hour
Benefits:
Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday No weekends Work setting:
In-person Work Location:
In person Job title.
Estimated Salary: $20 to $28 per hour based on qualifications.
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