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Collections Assistant (30)

The 30 Day Caller-Collections Assistant is responsible for contacting customers with A/R accounts that are 30 days past due at approximately 50 stores. This position works directly with the 60 Day Callers assisting them with clerical tasks (bank notices, liens, legals, etc). The incumbent documents all information regarding accounts, works with stores and customers to resolve problems, and monitors past due accounts for which payment is received and makes any necessary notations to the account file information.


Essential Functions:



  • Makes first contact with customers whose accounts are 30 days past due

  • Prepares legal packets

  • Prepares lien packets

  • Prepares letters (demands, final notices, partial pay, etc.)

  • Produces morning past due/payment report

  • Faxes invoices and account histories to customers

  • Send out lien waivers


CB6
Required Skills

  • Computer Skills: Spreadsheet Software, Word Processing

  • Ability to read and comprehend documents (i.e. policy and procedure manuals); write routine reports and correspondence; speak/present in front of a small group.

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; deal with problems involving several concrete variables in standardized situations.


Required Experience

  • The minimum requirements for this position are a High School diploma or general education degree (GED); or 1 to 3 months related experience and/or training.




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